Question 1

Safety requirements

Accepted Answer

Golfers must remain within the designated hitting area (black turf) while hitting.Clubs must only be swung while standing on the green hitting mat.Before every swing, golfers must check their surroundings (including the monitor, other players, and any nearby obstacles) to ensure there is enough space to swing safely.All shots must be directed towards the impact screen.Always be aware of your backswing and follow-through.Golfers must follow all staff instructions, safety rules, and venue restrictions at all times.

Question 2

How many people can play?

Accepted Answer

A maximum of four golfers can play in each simulator bay.Spectators are welcome free of charge.If you're bringing a larger group, simply book multiple simulator bays—we have four available.Please note: Bookings are charged per person, not per bay.

Question 3

How long does a round take?

Accepted Answer

The time required depends on the number of players and their pace of play. As a general guide:1 golfer: 18 holes in approximately 50 minutes2 golfers: 18 holes in approximately 1.5 hours (we recommend booking two consecutive 50-minute sessions and allowing time for a warm-up)3 golfers: 18 holes in approximately 2 hours4 golfers: 18 holes in approximately 3 hoursFor a 9-hole round, simply halve the times above.Please note that these times are only a guide and may vary depending on each golfer's experience and pace of play.

Question 4

I've never played golf before. Is Golf Federation suitable for beginners?

Accepted Answer

Absolutely!Our indoor golf simulators are the perfect place to learn the game. You won't lose golf balls, there's no pressure from other golfers, and Trackman provides instant feedback and data to help you understand your swing and improve your game.Whether it's your first swing or you're looking to sharpen your skills, everyone is welcome.

Question 5

When should I arrive for my golf simulator booking?

Accepted Answer

Please arrive at least 10 minutes ahead of your golf simulator hire booking to check in with us and ensure you are ready to go once the bay becomes yours. Once your purchase time is over staff will give you your last shots before the next group arrives.Tip: We recommend downloading the Trackman golf app onto your phone ahead of coming in. Setup an account and connect it with our Trackman when you arrive, so you can take all the insights from your golf shots away with you.

Question 6

Do I need my own golf clubs?

Accepted Answer

We welcome golfers bringing their own golf clubs into Golf Federation. If you don't have a set, you can hire some for $10 per booking.

Golfers must be responsible for any damage or missing hired clubs and will be charged for the replacement cost.

Question 7

Will I need to put stickers on my clubs or balls for the tracking technology?

Accepted Answer

You do not need stickers for your club or ball data with Trackman.

All of our bays are equipped with Titleist RCT Pro V1 balls. Titleist Pro V1 Radar Capture Technology (RCT) golf balls are premium, tour-level golf balls designed with embedded technology to provide highly accurate spin data for indoor radar-based launch monitors. They deliver the same performance, feel, and construction as standard Pro V1 balls but eliminate the need for placing stickers on the ball for indoor play.

Key Features and Benefits 
Radar Capture Technology (RCT): An internal, radar-reflective marker is built into the ball, improving signal capture for more accurate, "true" spin measurements instead of estimates during indoor sessions.
Accurate Indoor Data: Specifically engineered to provide 99%+ accurate spin and launch data, allowing for reliable indoor club fitting and practice.
Identical Performance: These balls are manufactured with the same materials and design as standard Pro V1s, ensuring that players get the same low long-game spin, high short-game spin, and soft feel.

Question 8

What golf balls are used in the golf simulators?

Accepted Answer

We are pleased to provide Titleist proV1 RCT balls in all golf simulator bays.

Please supply your car key or a credit card as a deposit during your play. Any lost or stolen balls will be charged at $10 per ball.

Question 9

What food and drink is available?

Accepted Answer

We have a selection of alcoholic and non-alcoholic drinks and snacks available for you to purchase during your golf simulator hire. Please see instore for details.

You are welcome to bring your own food however you must take your rubbish away with you again.

Please note intoxicated persons are not permitted at Golf Federation and alcohol will not be served to minors.

Question 10

What is your cancellation policy?

Accepted Answer

Any booking cancelled less than 24 hours in advance will be charged the full cost of the simulator hire.

Question 11

Do local golf club members receive a discount?

Accepted Answer

Yes, we are pleased to support local Central Otago golf club members with discounted rates for our golf simulator bays. Please book online and pay instore for your discounted rate, upon showing proof of membership.

Golf clubs eligible for discounted rates:
Alexandra Golf Club
Arrowtown Golf Club
Cromwell Golf Club
Futures Whakatipu Golf Club (Wakatipu Juniors Golf Club)
Jack's Point Golf Club
Millbrook Resort Golf Club
Queenstown Golf Club
The Hills Golf Club
Wānaka Golf Club

Question 12

Can I hire Golf Federation as an exclusive venue for my event?

Accepted Answer

Yes, you can. Our four-bay golf simulator space is the perfect place to socialise or learn with a larger group of family, friends or colleagues. With drinks and food available too, we can make your next event easy. Get in touch for more details: info@golffederation.co.nz

Question 13

Do you sell gift vouchers?

Accepted Answer

Yes we do! Order your gift voucher here. Vouchers expire 12 months after their issue date.

Question 14

Booking terms and conditions

Accepted Answer

By booking a service at Golf Federation including golf simulator hire, lessons and club hire, you agree to the following:
Please arrive at least 10 minutes ahead of your golf simulator hire booking to check in with us and ensure you are ready to go once the bay becomes yours. Once your purchase time is over staff will give you your last shots before the next group arrives.
Only Golf Federation balls can be used in our simulator bays. We are pleased to provide Titleist Pro V1 RCT balls in all golf simulator bays. You will be given five for your booking and will need to return these at the end. Any missing balls will be charged at $10 per ball.
Golf club hire is $10 per 50 minutes in addition to your bay hire. Any damaged or lost golf clubs will be charged at cost price. You are responsible for informing Golf Federation staff of any damage to the clubs in your possession. Any damage to simulator equipment, facilities, or property caused by players (whether accidental or otherwise) may result in repair or replacement costs being charged to the responsible individual(s).
Please treat Golf Federation equipment and premises with care and follow Golf Federation safety requirements and staff instructions at all times. You will be responsible for any damage you inflict to the bays or equipment.

Safety requirements:
Golfers must be by him/herself  in the hitting area (black turf) at all times.  
Golfers must only swing clubs on the green hitting mat for safety reasons.
Golfers must check the surroundings (monitor, other players etc.) before swinging any club to ensure no one or obstacle is within the range of swing.
Golfers must ensure the shot is directed towards the hitting screen.
Golfers must be aware of your backswing and follow through at all times.
Golfers must follow staff instructions, safety rules and restrictions at all times.

Question 15

When is the best time to play indoor golf?

Accepted Answer

The great thing about indoor golf is it isn't dependent on the weather or the seasons. Golf Federation makes a great rainy day activity in the heart of Queenstown, and a good option to find relief from the cold or the heat of summer. We are open from 10am - 9pm for people to practice or play, day or night.

Question 16

How do I get to Golf Federation?

Accepted Answer

Golf Federation is located at 10 Athol Street in the heart of Queenstown town centre, just a short stroll from the waterfront and close to many shops, eateries and places to stay. It's just around the corner from the main Stanley Street bus stop and is next to a public car park.

Frequently Asked Questions